What happens after you send a report
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1Send your report
Confirm your email and tell us what happened. You get a tracking code.
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2Received
Your report reaches our customer service team.
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3Reviewed
We read every report. If there is something to fix, we open a case for it; we may also reply to you.
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4In progress
The responsible team works on a solution.
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5Resolved
We confirm the solution with you and close the report.
We e-mail you when your report is received, reviewed, being worked on and resolved, with our reply, so there is no need to check. Your tracking code also opens it any time, under Track.
