Report a problem

Pallets, deliveries, rental or invoices: tell us what went wrong. Registered customers only.

1 Your details
2 Verify email
3 Report

1Your details For registered Yanasurya customers

Use your company email. We will send a code to it to confirm it is you.

First name *

Last name

Company *

Your position *

No match

Company email *

Phone / WhatsApp *

Not registered yet? Please contact your sales representative.

What happens after you send a report

1Send your report Confirm your email and tell us what happened. You get a tracking code.
2Received Your report reaches our customer service team.
3Reviewed We read every report. If there is something to fix, we open a case for it; we may also reply to you.
4In progress The responsible team works on a solution.
5Resolved We confirm the solution with you and close the report.

We e-mail you when your report is received, reviewed, being worked on and resolved, with our reply, so there is no need to check. Your tracking code also opens it any time, under Track.